Suffolk runs a growing Operations Playbook across more than 100 jobsites. With hundreds of new hires each year, supers, PMs, and early-career professionals needed fast access to the right SOPs — not a scavenger hunt through a massive library.
The challenge
Static SOP libraries were hard to search in the moment. New hires and people changing roles needed answers on active jobsites where you often get one shot to make the right call.
The approach
Suffolk deployed Trunk Tools’ SOP Agent where teams already work — SMS, web, and Microsoft Teams — with deep Procore and SSO integrations. The agent references 1,000 SOPs, job aids, templates, and best practices, and flags gaps back to operations when docs don’t cover a question.
Outcomes
- 1,000+ users supported across 100+ jobsites
- Instant SOP access in the field via SMS, web, and Teams
- Significant weekly time saved per user on documentation search
- Faster onboarding and stronger real-time safety/compliance reference
- Feedback loop that helps Suffolk improve living SOP knowledge over time
“We looked at three different solutions and tested them all head-to-head. Trunk Tools came out on top. The number one thing we looked at was accuracy.”
— Kelsey Gauger, Vice President of Operational Excellence, Suffolk
“Generative and agentic AI can radically simplify the way our teams interact with the increasingly complex document management aspect of construction management, allowing them to refocus their time on building.”
— Jit Kee Chin, Chief Technology Officer, Suffolk